Plan information and forms

Smart decisions begin with finding the right information. The resources on this page are designed to help you make good health care choices.

Prescription drug formulary and other plan documents
Prescription drug mail order form
Premium payment forms and information
Reimbursement forms
Authorization forms and information
Prescription medication forms
Other resources and plan information
Disenrollment information
Declaration of Disaster or Emergency

Prescription drug formulary and other plan documents

To find documents for a specific plan, like a plan’s provider directory, drug list (formulary) or Evidence of Coverage, visit the page linked below and enter your ZIP code. Choose one of the available plans in your area and select "View plan details" link for that plan. You’ll find the documents you need in the plan documents section near the bottom of the page.

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If you've created a profile with us, you can also view documents for plans you’ve saved by logging into your profile and select the name of one of your saved plans. Scroll down to the "Plan Documents" section to find the plan information you need.

Already a plan member? You can sign in to your account to see your plan documents.

Prescription drug mail order form

Optum Home Delivery Pharmacy order form (PDF) (743.42 KB)

Premium payment forms and information

How to pay your premium

Electronic Funds Transfer (EFT) form (PDF) (530.21 KB)

Social Security/Railroad Retirement Board deduction form (PDF) (373.4 KB)

Reimbursement forms

Medical reimbursement form (PDF) (782.78 KB)

Prescription drug direct member reimbursement form (PDF) (503 KB)

FAQ – Prescription drug reimbursement form (PDF) (162 KB)

Authorization forms and information

Learn more about how to appoint a representative

Appointment of representative form (PDF) (120 KB)

Authorization to share personal information form (PDF) (89 KB) - Complete this form to give others access to your account. Choose someone you trust such as a spouse, family member, caregiver or friend to access or help you manage your health plan.

Prescription medication forms

Some medications require additional information from the prescriber (for example, your primary care physician). The forms below cover requests for exceptions, prior authorizations and appeals.

Medicare prescription drug coverage determination request form (PDF) (387.04 KB) (Updated 12/17/19) – For use by members and doctors/providers. Complete this form to request a formulary exception, tiering exception, prior authorization or reimbursement.

Prior authorization for prescribers - For use by doctors/providers. Your doctor can go online and request a coverage decision for you.

Redetermination of Medicare prescription drug denial request form (PDF) (67.61 KB) - Complete this form to appeal a denial for coverage of (or payment for) a prescription drug.

Other resources and plan information

Terms and conditions of payment – Private Fee-For-Service (PFFS) plans

Prescription drug coverage determinations and appeals, drug conditions and limitations and quality assurance policies

Medicare Advantage (no prescription drug coverage) appeals and grievances

Medicare plan appeal & grievance form (PDF) (760.53 KB) - (for use by members)

Medication Therapy Management (MTM) program

60-day formulary change notice

UnitedHealthcare prescription drug transition process

Get help with prescription drugs costs (Extra Help)

Commitment to quality (PDF) (974.67 KB)

Member rights and responsibilities

Medicare Advantage and prescription drug plan Explanation of Benefits

Recursos en Español (Resources in Spanish)

Medicare y Usted

Partes de los Conceptos Básicos de Medicare – Parte A

Partes de los Conceptos Básicos de Medicare – Parte B

Partes de los Conceptos Básicos de Medicare – Parte C (Medicare Advantage)

Partes de los Conceptos Básicos de Medicare – Cobertura de Medicamentos con Receta de la Parte D

6 Consejos Oportunos de Medicare para Quienes Cumplen 65 Años

Las Diferencias entre Medicare y Medicaid

4 Programas de Asistencia que Podrían Ayudar a Pagar Sus Costos de Medicare

Disenrollment and contract termination information

To learn about what can cause automatic disenrollment from a Medicare Part C or Part D plan or to request disenrollment from your current plan to switch to Original Medicare only, please visit the information about disenrollment and contract termination page.

Declaration of Disaster or Emergency

If you're affected by a disaster or emergency declaration by the President or a Governor, or an announcement of a public health emergency by the Secretary of Health and Human Services, there is certain additional support available to you.

Part A, Part B, and supplemental Part C plan benefits are to be provided at specified non-contracted facilities (note that Part A and Part B benefits must be obtained at Medicare certified facilities).
Where applicable, requirements for gatekeeper referrals are waived in full;
Plan-approved out-of-network cost-sharing to network cost-sharing amounts are temporarily reduced; and
The 30-day notification requirement to members is waived, as long as all the changes (such as reduction of cost-sharing and waiving authorization) benefit the member.

If CMS hasn't provided an end date for the disaster or emergency, plans will resume normal operation 30 days after the initial declaration.

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