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Contáctanos al servicio al cliente en español
Medicaid or Children’s Health Insurance Program (CHIP) questions
Need information about our Medicaid/CHIP plans? Contact UnitedHealthcare by phone or by mail.
Arizona
AHCCCS Complete Care
1-800-348-4058 TTY 711
Monday - Friday, 8 am to 5 pm, local time
Developmental Disabilities Program
1-800-348-4058 TTY 711
Monday - Friday 8 am to 5 pm, local time
Long Term Care
1-800-293-3740 TTY 711
Monday - Friday 8 am to 5 pm, local time
California
California Medi-Cal
UnitedHealthcare Medi-Cal is no longer active as of January 1, 2023. If your question is regarding services received prior to January 1, 2023, please visit our Frequently Asked Questions. To lean more about your health plan choices call Health Care Options at 1-800-430-4263 for TTY 1-800-430-7077 Monday – Friday 8 am to 6 pm, local time or go to www.healthcareoptions.dhcs.ca.gov. You may contact the Ombudsman at 1-888-452-8609 Monday – Friday 8 am to 5 pm, local time, or by email MMCDOmbudsmanOffice@dhcs.ca.gov.
Colorado
Rocky Mountain Health Plans RAE
Our toll-free Member Services number is 1-800-421-6204, TTY 711. We are open Monday through Friday, 8 am to 5 pm, local time.
Rocky Mountain Health Plans PRIME
Our toll-free Member Services number is 1-800-421-6204, TTY 711. We are open Monday through Friday, 8 am to 5 pm, local time.
Rocky Mountain Health Plans Child Health Plan Plus (CHP+)
Call Member Services at 1-877-668-5947, TTY 711. We are open Monday - Friday, 8 am – 5 pm, local time.
Florida
Medicaid (MMA)
1-888-716-8787 TTY 711
7 days a week, 24/7
Health and Home Connection
1-800-791-9233 TTY 711
Monday - Friday, 8 am to 7 pm, local time
Medicaid (MMA) and LTC
MMA - 1-888-716-8787 TTY 711
LTC - 1-800-791-9233 TTY711
Monday - Friday, 8 am to 8 pm, local time
Hawaii
QUEST Program
1-888-980-8728 TTY 711
Monday - Friday, 7:45 am to 4:30 pm, local time
Indiana
Hoosier Care Connect
1-800-832-4643 TTY 711
Monday - Friday, 8 am to 8 pm, local time
Indiana PathWays for Aging
1-800-832-4643 TTY 711
Monday - Friday from 8 a.m. to 8 p.m. EST
Kansas
KanCare
1-877-542-9238 TTY 711
Monday - Friday from 8 am to 6 pm, local time
Kentucky
Community Plan
1-866-293-1796 TTY 711
Monday - Friday from 7 am to 7 pm, local time
Louisiana
Healthy Louisiana Plan
1-866-675-1607 TTY 711
Monday - Friday from 7 am to 7 pm, local time
Maryland
HealthChoice
1-800-318-8821 TTY 711
Monday - Friday, 8 am to 7 pm, local time
Massachusetts
UnitedHealthcare Connected® for One Care (Medicare-Medicaid Plan)
1-866-633-4454, TTY 711
8 am - 8 pm, local time, 7 days a week
Michigan
Healthy Michigan Plan
1-800-903-5253 TTY 711
8 am to 8 pm, local time, 7 days a week
Community Plan
1-800-903-5253 TTY 711
8 am to 8 pm local time, 7 days a week
Minnesota
Families and Children Medical Assistance
1-888-269-5410 / TTY: 711 or use your preferred relay service
8 am to 6 pm, local time, Monday - Friday
MinnesotaCare
1-888-269-5410 / TTY: 711 or use your preferred relay service
8 am to 6 pm, local time, Monday - Friday
Mississippi
MississippiCAN
1-877-743-8731 TTY 711
Monday, Tuesday, Thursday, Friday from 7:30 am to 5:30 pm, local time
Wednesday from 7:30 am to 8 pm, local time
First Saturday and Sunday of each month from 8 am to 5 pm, local time
Mississippi CHIP
1-800-992-9940 TTY 711
Monday, Tuesday, Thursday, Friday from 7:30 am to 5:30 pm, local time
Wednesday from 7:30 am to 8 pm, local time
First Saturday and Sunday of each month from 8 am to 5 pm, local time
Missouri
MO HealthNet Managed Care
1-866-292-0359 TTY 711
Monday - Friday, 8 am - 5 pm, local time
Nebraska
Heritage Health
Member Services
1-800-641-1902 TTY 711
Monday - Friday 7 am to 7 pm CST, 6 am to 6 pm, MST
Heritage Health Enrollment Center
1-888-255-2605
Nevada
Health Plan of Nevada Medicaid
1-800-962-8074 TTY 711
Monday - Friday 8 am to 5 pm, local time
Health Plan of Nevada - Nevada Check Up
1-800-962-8074 TTY 711
Monday - Friday 8 am to 5 pm, local time
New Jersey
FamilyCare
1-800-941-4647 TTY 711
24 hours a day, 7 days a week
New Mexico
New Mexico Turquoise Care
1-877-236-0826, TTY 711
Monday through Friday 8:00 am to 5:00 pm MST
New Mexico Long-Term Services and Supports (LTSS)
1-877-236-0826, TTY 711
Monday through Friday 8:00 am to 5:00 pm MST
New York
Community Plan
1-888-617-8979 TTY 711
Monday - Friday 8 am to 8 pm, local time
Wellness4Me
1-888-617-8979 TTY 711
24 hours a day, 7 days a week
Essential Plan
1-888-617-8979 TTY 711
Monday - Friday 8 am to 6 pm, local time
Child Health Plus
1-800-493-4647 TTY 711
Monday - Friday, 8 am to 6 pm, local time
North Carolina
Community Plan
1-800-349-1855 TTY 711
Monday - Friday 8 am to 5 pm, local time, Excluding State Holidays
Ohio
Community Plan
1-800-895-2017 TTY 711
Monday - Friday, 7 am to 7 pm, local time
Connected® for MyCare Ohio
1-877-542-9236 TTY 711
Monday, Tuesday, Thursday, Friday: 7:30 am to 5:30 pm, local time
Wednesday: 7:30 am to 8 pm, local time
First Saturday of each month: 8 am to 5 pm, local time
First Sunday of each month: 8 am to 5 pm, local time
Pennsylvania
Community Plan for Families
1-800-414-9025 TTY 711
Monday - Friday, 8 am to 5 pm, local time
Community Plan for Kids
1-800-414-9025 TTY 711
Monday - Friday, 8 am to 5 pm, local time
Rhode Island
Rhody Health Partners
1-800-587-5187 TTY 711
Monday - Friday, 8 am to 6 pm, local time
Rhody Health Partners ACA Adult Expansion
1-800-587-5187 TTY 711
Monday - Friday, 8 am to 6 pm, local time
RIte Care
1-800-587-5187 TTY 711
Monday - Friday, 8 am to 6 pm, local time
Children with Special Health Care Needs
1-800-587-5187 TTY 711
Monday - Friday, 8 am to 6 pm, local time
Tennessee
Community Plan
1-800-690-1606 TTY 711
24 hours a day. 7 days a week.
CoverKids
1-800-690-1606 TTY 711
24 hours a day. 7 days a week.
TennCare Long-Term Services & Supports (LTSS)
1-800-690-1606 TTY 711
24 hours a day. 7 days a week.
Texas
STAR
1-888-887-9003 TTY 711
Monday - Friday, 8 am to 8 pm, local time
STAR+PLUS
1-888-887-9003 TTY 711
Monday - Friday, 8 am to 8 pm, local time
STAR Kids
1-877-597-7799 TTY 711
Monday - Friday, 8 am to 8 pm, local time
Children's Health Insurance Program (CHIP)
1-888-887-9003 TTY 711
Monday - Friday, 8 am to 8 pm, local time
Connected® (Medicare-Medicaid Plan)
1-800-256-6533 TTY 711
Monday - Friday, 8 am to 8 pm, local time
Virginia
Community Plan of Virginia - Cardinal Care
1-844-752-9434 TTY 711
7 days a week from 8 am to 8 pm, local time
Washington
Washington Apple Health (Medicaid)
1-877-542-8997 TTY 711
Monday - Friday, 8 am to 5 pm, local time
Washington Apple Health (Medicaid) Behavioral Health Services Only (BHSO)
1-877-542-8997 TTY 711
Monday - Friday, 8 am to 5 pm, local time
Washington Healthplanfinder
1-855-923-4633
TTY/TTD 1-855-627-9604
Wisconsin
BadgerCare Plus
1-800-504-9660 TTY 711
Monday through Friday, 7 a.m. to 7 p.m. Local Time
Medicaid SSI
1-800-504-9660 TTY 711
Monday through Friday, 7 a.m. to 7 p.m. Local Time
Find the right health insurance for you or someone else
Answer a few simple questions to find the right plan.
Arizona
AHCCCS Complete Care
1-800-348-4058 TTY 711
Monday - Friday 8 a.m. to 5 p.m.
Developmental Disabilities Program
1-800-348-4058 TTY 711
Monday - Friday 8 a.m. to 5 p.m.
Long Term Care
1-800-293-3740 TTY 711
Monday - Friday 8 a.m. to 5 p.m.
California
UnitedHealthcare Medi-Cal is no longer active as of January 1, 2023. If your question is regarding services received prior to January 1, 2023, please visit our Frequently Asked Questions. To lean more about your health plan choices call Health Care Options at 1-800-430-4263 for TTY 1-800-430-7077 Monday – Friday 8 am to 6 pm, local time or go to www.healthcareoptions.dhcs.ca.gov. You may contact the Ombudsman at 1-888-452-8609 Monday – Friday 8 am to 5 pm, local time, or by email MMCDOmbudsmanOffice@dhcs.ca.gov.
Colorado
Rocky Mountain Health Plans RAE
Our toll-free Member Services number is 1-800-421-6204, TTY 711. We are open Monday through Friday, 8 am to 5 pm, local time.
Rocky Mountain Health Plans PRIME
Our toll-free Member Services number is 1-800-421-6204, TTY 711. We are open Monday through Friday, 8 am to 5 pm, local time.
Rocky Mountain Health Plans Child Health Plan Plus (CHP+)
Call Member Services at 1-877-668-5947, TTY 711. We are open Monday - Friday, 8 am – 5 pm, local time.
Florida
Medicaid (MMA)
1-888-716-8787 TTY 711
24 Hours a day. 7 days a week.
Health and Home Connection
1-800-791-9233 TTY 711
Monday - Friday, 8:00 a.m. to 7:00 p.m.
Medicaid (MMA) and LTC
MMA - 1-888-716-8787 TTY 711
LTC - 1-800-791-9233 TTY711
Monday - Friday, 8 a.m. to 8 p.m.
Hawai'i
QUEST Integration Program
1-888-980-8728 TTY 711
Monday - Friday, 7:45 a.m. to 4:30 p.m. Local Time
Indiana
Hoosier Care Connect
1-800-832-4643 TTY 711
Monday - Friday from 8 a.m. to 8 p.m. EST
Indiana PathWays for Aging
1-800-832-4643 TTY 711
Monday - Friday from 8 a.m. to 8 p.m. EST
Kansas
KanCare
1-877-542-9238 TTY 711
Monday - Friday from 8 a.m. to 6 p.m.
Kentucky
Community Plan
1-866-293-1796 TTY 711
Monday - Friday from 7 a.m. to 7 p.m.
Louisiana
Healthy Louisiana Plan
1-866-675-1607 TTY 711
Monday - Friday from 7 a.m. to 7 p.m.
Maryland
HealthChoice
1-800-318-8821 TTY 711
Monday through Friday, 8 a.m. to 7 p.m. ET
Massachusetts
UnitedHealthcare Connected® for One Care (Medicare-Medicaid Plan)
1-866-633-4454, TTY 711
8 am - 8 pm, local time, 7 days a week
Michigan
Healthy Michigan Plan
1-800-903-5253 TTY 711
8 a.m. to 8 p.m. local time, 7 days a week
Community Plan
1-800-903-5253 TTY 711
8 a.m. to 8 p.m. local time, 7 days a week
Minnesota
Families and Children Medical Assistance
1-888-269-5410 / TTY: 711 or use your preferred relay service
8 a.m. to 6 p.m. local time, Monday - Friday
MinnesotaCare
1-888-269-5410 / TTY: 711 or use your preferred relay service
8 a.m. to 6 p.m. local time, Monday - Friday
Mississippi
MississippiCAN
1-877-743-8731 TTY 711
Monday, Tuesday, Thursday, Friday from 7:30 a.m. to 5:30 p.m.
Wednesday from 7:30 a.m. to 8 p.m.
First Saturday and Sunday of each month from 8 a.m. to 5 p.m.
Mississippi CHIP
1-800-992-9940 TTY 711
Monday, Tuesday, Thursday, Friday from 7:30 a.m. to 5:30 p.m.
Wednesday from 7:30 a.m. to 8 p.m.
First Saturday and Sunday of each month from 8 a.m. to 5 p.m.
Missouri
MO HealthNet Managed Care
1-866-292-0359 TTY 711
Monday through Friday, 8 a.m. to 5 p.m. CT
Nebraska
Heritage Health
Member Services
1-800-641-1902 TTY 711
Monday - Friday 7 a.m. to 7 p.m. CT, 6 a.m. to 6 p.m. MT
Heritage Health Enrollment Center
1-888-255-2605
Nevada
Health Plan of Nevada Medicaid
1-800-962-8074 TTY 711
Monday - Friday 8 a.m. to 5 p.m.
Health Plan of Nevada - Nevada Check Up
1-800-962-8074 TTY 711
Monday - Friday 8 a.m. to 5 p.m.
New Jersey
FamilyCare
1-800-941-4647 TTY 711
24 hours a day, 7 days a week
New Mexico
New Mexico Turquoise Care
1-877-236-0826, TTY 711
Monday through Friday 8:00 am to 5:00 pm MST
New Mexico Long-Term Services and Supports (LTSS)
1-877-236-0826, TTY 711
Monday through Friday 8:00 am to 5:00 pm MST
New York
Community Plan
1-888-617-8979 TTY 711
Monday - Friday 8 a.m. to 8 p.m. EST
Wellness4Me
1-888-617-8979 TTY 711
24 hours a day, 7 days a week
Essential Plan
1-888-617-8979 TTY 711
Monday - Friday 8 a.m. to 6 p.m. EST
Child Health Plus
1-800-493-4647 TTY 711
Monday - Friday 8 a.m. to 6 p.m. EST
North Carolina
Community Plan
1-800-349-1855 TTY 711
Monday - Friday 8 a.m. to 5 p.m. ET Excluding State Holidays
Ohio
Community Plan
1-800-895-2017 TTY 711
Monday - Friday 7 a.m. to 7 p.m.
Connected® for MyCare Ohio
1-877-542-9236 TTY 711
Monday, Tuesday, Thursday, Friday: 7:30 a.m. to 5:30 p.m.
Wednesday: 7:30 a.m. to 8 p.m.
First Saturday of each month: 8 a.m. to 5 p.m.
First Sunday of each month: 8 a.m. to 5 p.m.
Pennsylvania
Community Plan for Families
1-800-414-9025 TTY 711
Monday - Friday 8 a.m. to 5 p.m. Local Time
Community Plan for Kids
1-800-414-9025 TTY 711
Monday - Friday 8 a.m. to 5 p.m. Local Time
Rhode Island
Rhody Health Partners
1-800-587-5187 TTY 711
Monday - Friday 8 a.m. to 6 p.m.
Rhody Health Partners ACA Adult Expansion
1-800-587-5187 TTY 711
Monday - Friday 8 a.m. to 6 p.m.
RIte Care
1-800-587-5187 TTY 711
Monday - Friday 8 a.m. to 6 p.m.
Children with Special Health Care Needs
1-800-587-5187 TTY 711
Monday - Friday 8 a.m. to 6 p.m.
Tennessee
Community Plan
1-800-690-1606 TTY 711
24 hours a day. 7 days a week.
CoverKids
1-800-690-1606 TTY 711
24 hours a day. 7 days a week.
TennCare Long-Term Services & Supports (LTSS)
1-800-690-1606 TTY 711
24 hours a day. 7 days a week.
Texas
STAR
1-888-887-9003 TTY 711
Monday - Friday 8 a.m. to 8 p.m. local time.
STAR+PLUS
1-888-887-9003 TTY 711
Monday - Friday 8 a.m. to 8 p.m. local time.
STAR Kids
1-877-597-7799 TTY 711
Monday - Friday 8 a.m. to 5 p.m. local time.
Children's Health Insurance Program (CHIP)
1-888-887-9003 TTY 711
Monday - Friday 8 a.m. to 8 p.m. local time.
Connected® (Medicare-Medicaid Plan)
1-800-256-6533 TTY 711
Monday - Friday 8 a.m. to 8 p.m. local time.
Virginia
Community Plan of Virginia - Cardinal Care
1-844-752-9434 TTY 711
7 days a week from 8 a.m. to 8 p.m. local time.
Washington
Washington Apple Health (Medicaid)
1-877-542-8997 TTY 711
Monday through Friday, 8 a.m. to 5 p.m. PT
Washington Apple Health (Medicaid) Behavioral Health Services Only (BHSO)
1-877-542-8997 TTY 711
Monday through Friday, 8 a.m. to 5 p.m. PT
Washington Healthplanfinder
1-855-923-4633
TTY/TTD 1-855-627-9604
Wisconsin
BadgerCare Plus
1-800-504-9660 TTY 711
Monday through Friday, 7 a.m. to 7 p.m. Local Time
Medicaid SSI
1-800-504-9660 TTY 711
Monday through Friday, 7 a.m. to 7 p.m. Local Time